Cancellation & Refund Policy

1. Customer Cancellation Rules

• Before Rider Dispatch: Cancellations made immediately before a delivery partner is assigned carry zero cancellation charge.
• En Route to Pickup (First 3 Minutes): Free cancellation window is provided to allow address corrections.
• After Rider Arrival at Pickup: If a booking is cancelled after the partner has traveled to and arrived at your pickup location, a nominal cancellation fee (₹20 – ₹30) applies to compensate the partner for fuel and travel time.

2. Rider Cancellation or Non-Fulfillment

If an assigned delivery partner cancels an accepted booking before pickup, our system automatically reassigns the order to the next closest available rider at no additional fee to the customer.

3. Refund Processing & Timelines

In the event of duplicate charges, approved billing disputes, or unfulfilled prepaid orders, refunds are initiated within 24 to 48 hours of verification and credited back to the original payment method within 5 to 7 business days as per banking norms.

4. Dispute Submissions

To claim a refund or dispute a cancellation charge, please submit a request through our Contact & Support Portal with your booking reference ID.