Privacy Policy

1. Introduction & Scope

This Privacy Policy applies to the services offered by ASANI SE Ventures LLP ("ASANI SE", "we", "our", or "us"), operating the brand ASANI SE. This policy describes how we collect, store, use, disclose, and protect personal and operational information when you access our website (theasanise.com), mobile applications, and local point-to-point parcel delivery services in Ahmedabad, Gujarat, India.

By using our website, mobile application, or delivery services, you consent to the data collection and processing practices described in this Privacy Policy.

2. Information We Collect

We collect information necessary to reliably fulfill, secure, and verify local parcel delivery runs:

• Identity and Contact Data: Name, mobile phone number, and optional email address submitted during account registration, booking coordination, or support inquiries.
• Pickup, Delivery and Location Information: Accurate location coordinates and physical addresses of pickup points and drop destinations, real-time route telemetry of assigned delivery partners during active transit, and recipient contact numbers for coordination.
• Parcel and Transaction Records: Booking reference identifiers, category descriptions of parcels, declared parcel descriptions, trip timestamps, fare breakdowns, payment status, and automated delivery confirmation One-Time Password (OTP) records.
• Technical and Telemetry Data: IP address, device model, operating system version, browser type, and diagnostic error logs used solely to maintain platform performance and security.
• Rider Verification and KYC Data: For delivery partners, driving license details, vehicle registration (RC), insurance documents, identity proof, and settlement banking/UPI details required for partner onboarding and legal compliance.

3. Purpose and Legal Grounds for Processing

We process collected information strictly for operational and legitimate business purposes:

• Matching, dispatching, and coordinating local parcel pickups with verified nearby delivery partners.
• Providing real-time live GPS route tracking to both sender and recipient until doorstep delivery.
• Generating and validating secure One-Time Passwords (OTPs) for verified parcel handovers.
• Computing transparent, distance-based fares and managing weekly rider settlements.
• Investigating customer support requests, billing inquiries, transit issues, and grievance redressals.
• Preventing fraud, prohibited item transportation, and unauthorized use of the platform.
• Complying with applicable statutory laws, regulatory directives, and law enforcement requests in India.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for marketing purposes. Information is shared strictly on a need-to-know operational basis:

• Assigned Delivery Partners: The matched delivery partner receives the pickup address, recipient location, sender/recipient phone numbers, and package category required to execute the delivery run.
• Infrastructure and Service Providers: Trusted cloud hosting providers, map service APIs, SMS/OTP gateways, and database providers that operate under strict confidentiality obligations.
• Law Enforcement and Statutory Authorities: When disclosure is legally required under Indian law, court summons, or official regulatory mandates to investigate fraud or security threats.

5. Data Retention and Security Measures

We implement reasonable technical, operational, and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or misuse.

Information is retained only for as long as necessary to fulfill delivery operations, complete financial settlements, maintain audit records, resolve disputes, and satisfy statutory tax and legal obligations under Indian law.

6. User Rights and Data Inquiries

You have the right to request access, correction, or deactivation of your personal information held with us, subject to operational retention requirements for ongoing deliveries, accounting records, or legal compliance.

To exercise your privacy rights, request account assistance, or submit data inquiries, please contact our support team at support@theasanise.com or submit a request via our Contact & Support Form.

7. Policy Updates

We may revise this Privacy Policy periodically to reflect service improvements, operational changes, or statutory requirements. Any updates will be published on this page with a revised effective date.