Privacy Policy

1. Introduction

This Privacy Policy explains how ASANI SE ("we", "our", or "us") collects, uses, protects, and handles information when you use our website (theasanise.com), mobile applications, and local parcel delivery services in Ahmedabad, Gujarat, India.

2. Information We Collect

We collect information necessary to provide and improve our delivery services:

• Personal Identity & Contact Data: Mobile phone number, name, and optional email address provided during account creation or inquiry submission.
• Delivery & Location Data: Location coordinates of pickup and drop-off points, route progress during active delivery fulfillment, and recipient contact details.
• Transaction & Booking Data: Booking reference IDs, trip timestamps, parcel category descriptions, fare breakdowns, and completion OTP records.
• Technical Data: Device model, operating system version, and general application telemetry to diagnose issues and maintain platform stability.

3. How We Use Your Information

• Matching and dispatching nearby delivery partners for requested parcel runs.
• Verifying recipient handovers using automated One-Time Password (OTP) verification.
• Providing real-time live GPS tracking to senders and recipients during active trips.
• Processing support inquiries, billing questions, and dispute escalations.
• Complying with applicable legal obligations and regulatory requirements.

4. Information Sharing & Disclosure

We do not sell or rent personal information to third parties. Information is shared strictly on an operational need-to-know basis:

• Assigned Delivery Partners: The driver partner assigned to your order receives pickup and drop-off coordinates, recipient name, contact number, and booking notes required to complete delivery.
• Cloud & Service Providers: Technical service providers supporting hosting, map rendering, and database storage under standard confidentiality terms.
• Legal & Regulatory Authorities: Where required under applicable law, court orders, or official governmental requests.

5. Data Retention & Deletion Requests

Depending on the request and applicable legal/operational requirements, ASANI SE may delete, deactivate, or retain certain records. Some information may need to be retained for legal compliance, fraud prevention, settlement, security, accounting, dispute resolution, or enforcement purposes. Users may submit a deletion request via our Account & Data Deletion Page.

6. Security Measures

ASANI SE uses reasonable technical and organizational measures intended to reduce unauthorized access, misuse, alteration, loss, or disclosure. No digital system can be guaranteed to be completely secure.

7. Contact for Privacy Inquiries

For any privacy-related questions or data requests, please contact our team via the Contact & Support Form or our Grievance Portal.