Rider Partner Terms and Conditions

1. Preamble & Scope of Agreement

These Rider Partner Terms and Conditions ("Agreement") govern the engagement between ASANI SE Ventures LLP ("ASANI SE", "we", "our", or "us"), operating the brand ASANI SE, and independent two-wheeler delivery partners ("Rider Partner", "Delivery Partner", or "You") registered to accept and fulfill local parcel delivery requests through the ASANI SE Rider mobile application in Ahmedabad, Gujarat, India.

By registering, uploading KYC documents, logging into the ASANI SE Rider application, or accepting delivery offers, you agree to comply with this Agreement.

2. Independent Partner Relationship

The relationship between ASANI SE and the Delivery Partner is strictly on a principal-to-principal independent contractor basis.

• Nothing in this Agreement creates an employment, agency, joint venture, or partnership relationship.
• Delivery Partners retain complete flexibility and discretion regarding their working hours, login frequency, operational schedule, and acceptance or rejection of individual delivery requests.
• Delivery Partners provide their own two-wheeler vehicle, smartphone, fuel, and safety gear.

3. Eligibility, Onboarding & KYC Documentation

To be onboarded and maintain active delivery status, you must meet the following mandatory criteria:

• Be at least 18 years of age and legally authorized to operate motor vehicles in Gujarat, India.
• Possess a valid, non-expired Two-Wheeler Driving License (DL) issued by the competent licensing authority.
• Provide valid Registration Certificate (RC) and comprehensive third-party motor insurance for the two-wheeler used.
• Provide valid Aadhaar card or government-issued photo identity proof.
• Provide active personal savings bank account details or UPI ID matching your KYC name for payout settlements.
• Possess a functional Android smartphone (Android 8.0 or newer) with active GPS and mobile data.

Submitting fraudulent, altered, or third-party documents results in immediate, permanent account deactivation and forfeiture of pending settlement balances.

4. Availability & Delivery Offer Acceptance

When logged into the Rider App ("Online" mode), you may receive local parcel delivery dispatch offers based on your proximity to pickup locations in Ahmedabad.

• Each order offer displays the pickup address, destination locality, estimated distance, and transparent earning breakdown prior to acceptance.
• Once you accept a delivery request, you commit to promptly proceeding to the pickup point and completing the transit run in a professional manner.

5. Parcel Pickup, Transit & Safe Handling Obligations

Upon accepting an order, Delivery Partners agree to:

• Verify the customer's Booking Reference ID upon reaching the pickup point.
• Verify that the parcel meets Phase 1 limits (maximum 20 kg weight and 40 cm × 40 cm × 40 cm packed dimensions) and is fully sealed. Delivery Partners have the right to refuse parcels exceeding these limits, insufficiently packed, or endangering road safety.
• Ensure the parcel is securely loaded into the two-wheeler carrier bag or footrest without protruding or loose parts.
• Handle all parcels with utmost care to prevent crushing, water exposure, or road transit damage.
• Navigate directly to the drop-off destination without unauthorized detours, extended stops, or multitripping without platform approval.

6. Delivery OTP & Proof of Handover

Mandatory OTP Handover Protocol: The recipient must provide the secret One-Time Password (OTP) generated on the customer app upon physical handover.

• The Delivery Partner must never mark an order as "Delivered" without receiving and submitting the exact OTP in the Rider application.
• Delivering to third parties without sender approval or entering false completion records is considered severe misconduct.

7. Prohibited Actions & Package Integrity

Delivery Partners are strictly prohibited from:

• Opening, inspecting the internal contents, unsealing, or tampering with customer packages.
• Demanding cash amounts, unauthorized tips, or off-app surcharges beyond the officially calculated fare shown in the app.
• Carrying passengers or engaging in passenger taxi / bike-taxi services while operating on the ASANI SE parcel delivery platform.
• Carrying items listed under the Prohibited Items Policy (narcotics, explosives, weapons, currency notes, etc.).

8. Road Safety, Helmet Compliance & Conduct

Delivery Partners must prioritize road safety at all times:

• Wear an ISI-certified safety helmet at all times while riding.
• Comply strictly with Gujarat Motor Vehicle laws, speed limits, and traffic signals.
• Never ride under the influence of alcohol, drugs, or impairing medication.
• Maintain courteous, professional, and respectful communication with senders, recipients, and security gate staff.

9. Partner Earnings, Settlements & Deductions

Earnings are calculated transparently based on pickup distance, drop distance, waiting time compensation, and completed deliveries.

• Payouts are settled directly to your linked bank account or UPI ID on a weekly cycle without arbitrary withholdings.
• Any verified municipal bridge tolls or approved parking receipts incurred during an order run are reimbursed upon receipt submission.
• Permitted deductions include statutory taxes (TDS where applicable under Indian tax laws) and recovery of proven damages resulting from verified partner theft or fraud.

10. Waiting Time & Cancellation Compensation

If you arrive at the pickup location and the customer cancels the order, or fails to hand over the parcel within the designated waiting window, fair cancellation compensation (₹20 – ₹30) is credited to your partner account to cover fuel and travel time.

11. Confidentiality & Customer Privacy

Delivery Partners receive customer and recipient contact numbers, names, and address coordinates solely for completing active deliveries. You must not save, record, share, or use customer personal data for any other purpose. Contacting customers after trip completion is strictly prohibited.

12. Account Suspension & Termination

ASANI SE reserves the right to suspend or terminate partner access immediately for reasons including: document expiry/falsification, frequent unfulfilled cancellations after acceptance, road safety violations, package tampering, customer harassment, or breach of this Agreement.

13. Liability & Indemnification

The Delivery Partner agrees to indemnify and hold harmless ASANI SE Ventures LLP against any third-party claims, traffic fines, road accidents, personal injuries, or property damage resulting from the partner's negligent vehicle operation, traffic rule violations, or willful misconduct.

14. Governing Law & Dispute Resolution

This Agreement is governed by the laws of India. Any disputes arising between ASANI SE and Delivery Partners shall be subject to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India.